The microphone does not start
- Open your phone's system settings and confirm microphone access for Vozu.
- Return to Vozu and start a live session again.
- If permission is allowed but the session stays disconnected, check internet access and try once more.
The translation is silent
Spoken playback depends on a compatible system text-to-speech voice. Confirm that auto-speak is on, media volume is audible, and your device has a voice for the selected language. The translated text remains available even when a voice is unavailable.
Cancel or manage a subscription
Open Help & settings, then choose Manage Vozu Pro. Vozu opens the subscription controls for the store where you paid. Deleting the app does not cancel billing.
Restore paid access
Open Pro from the conversation screen and choose Restore purchases while signed into the same Apple or Google store account that made the purchase. Vozu does not require a separate email account.
Delete history or anonymous data
Open Help & settings and choose Privacy & data, or follow the step-by-step data deletion instructions.
Send feedback
Open Help & settings and choose Send feedback. The form never attaches audio or conversation history. You can also write to support@getlivetranslator.com.